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Replace the underlined phrases in the letter with phrases from…

mmassa 23 декабря 2020

Replace the underlined phrases in the letter with phrases from the box to make it more formal. I was also very disappointed… /I amwriting to complain about… /I expect to receive a full refund / Dear… /Yours sincerely / I would also like… / In fact, … /In addition to this… / I look forward to receiving a satisfactory reply / According to your website/

категория: английский язык

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Dear Mr. Smith, I am writing to complain about the accommodation that your company provides. According to your website the apartment are all modern and in good condition. In fact, the apartment I stayed in was built in 1970s, and needed work doing to it. The floors in the kitchen and bathroom were broken and dirty. And the washing machine was not working. I was also very disappointed to find that the apartment was a long way from the beach, and not ‘within 10 minutes’ walk’ as specified in the brochure. I had to move to another apartment, which took me time and cost me money. I paid over 300 Euros as a deposit on your flat and now I expect to receive a full refund. In addition to this I want you to change the information on your website and in your brochures. I look forward to receiving a satisfactory reply. Yours sincerely, Miguel Rodriges

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